Frequently Asked Questions

You can place an order directly online, request a quote, or contact our sales team for assistance. Once your order is submitted, we’ll prepare artwork proofs for approval before production begins.

Absolutely. Most of our products are available with bulk pricing for large events. Discounts increase with higher quantities.

Yes, for “some” kits, not all. Many of our promotional items such as golf kits, have mix and match—such as ditty bags, pouches, clamshell packs, and welcome kits, are fully customizable. You can choose custom tees, balls, markers, towels, and accessories. Other tote or cooler items offer the same mix and match.

Yes. Select products can include personalized names in addition to logos (additional fees may apply).

We accept vector artwork such as AI, EPS, and PDF files. High-resolution PNG or JPG files may also work for some products. Vector artwork ensures the highest print quality. If you do not have a vector version of your logo, we can help! We have a rush service that can clean up or recreate your logo for a fee.

• .EPS (text outlined / set to paths) 300 dpi
• .AI (text outlined, version 28.5 CC)
• .PDF (text outlined / set to paths)
• .JPG/.PNG, vector 300 dpi min versions (low 72 dpi “saved off a website” logos are low resolution and unusable)

If you cannot locate high resolution versions of your logos,

we have a graphics service which will recreate logos for $65 per logo (finished high resolution usable logo can be sent to you)

Yes. We send digital proofs for approval before printing. Production will not begin until your artwork is fully approved. Signed approval of the order printing is required before going to print.

Yes. We offer artwork assistance and can help rebuild low-resolution logos when needed. We will rush your logo, and it will not delay your order!

Production time varies by product: RUSH MAY BE AVAILABLE, INQUIRE

• Rush service is available on selected products**

Yes. Many items qualify for rush production depending on availability and schedule. Contact us for details.

Yes. We ship anywhere in the United States. We also offer international shipping on select orders.

Absolutely. Many customers send their promotional products order straight to the event, or hotel, or event venue.

Shipping times depend on your location and the selected shipping method. Ground shipping typically takes 3, 5 business days. We also offer clients 3RD party shipping, where you can provide your own shipper account at your ship rates if you prefer without extra charges! You can add your Fed Ex or UPS account # to your order form or select “charge to my card”

Yes. Options include Priority AM overnight, Next afternoon, 2-day, and 3-day shipping.

Pricing varies based on:

• Product type
• Quantity
• Number of imprint colors
• Location of imprint
• Packaging
• Rush production options

Bulk pricing and volume discounts are provided automatically on most products.

We accept major credit cards, payment by check, and wire transfer or EFT/ACH.

Yes. Request a quote anytime, our team responds quickly with pricing and product recommendations.

Yes. Many items allow multiple imprint areas or client logos. Kits can include several branded components. Inquire with our promotional product specialists.

Yes, many products support full-color, digital, UV, or pad printing.

Because items are personalized, returns are not accepted once artwork is approved. No refunds, returns, or re-dos unless specifically approved by A BETTER IDEA. However, if there is a printing error or quality issue, we will remake the order. See our Terms of Sale at bottom of this page for all details.

Yes. We stand behind every order with a quality guarantee. If your items are not produced as approved, we will make it right.

Our customer support team is here to help with product selection, artwork, quotes, order status, and more.Contact us anytime for fast and friendly assistance. 401.841.5646 or sales@abetteridea.com