General Terms & Conditions of Sale

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A Better Idea!
General Terms & Conditions of Sale

Initial Terms:

Prepayment by check or credit card.  Minimum order: $250 net. Clients ("signer" "online order" or "phone order") agree to pay all charges signed for on payment by credit card authorization form or placed by phone on rush orders.  By signing our authorization form, signer agrees that they are the authorized cardholder and responsible for all charges. In any event, all goods become your property at the time they are accepted by the carrier. All goods are custom imprinted products with the customer customization and are not returnable. All artwork, proofs, or order revision costs are additional. Receipt of your credit card details indicates you have read and do accept these terms and conditions of sale set forth on this page.

Check Returns

In all cases where we have a check returned for Non Sufficient Funds we will assess a $50.00 fee.

Net 30 Terms

Not offered. All work is pre-paid in full.  If you are issued credit and you are late paying your invoice, a 1.5% finance charge or the maximum permitted by law may be assessed against all accounts with past due balances. You agree to pay all the company's reasonable attorney's fees and all collection agency fees incurred in the collection of any amount owed there under and not paid when due.

Shipping Delays

Customer agrees that it will not hold A Better Idea! accountable for delays in delivery occasioned by acts of God or other circumstances over which we have no direct control such as equipment failure or delivery carrier delays. If you delay in approval of your proof your order may ship expedited at additional cost.  Factory shipment or delivery dates are the best estimates of our suppliers, and in no case shall A Better Idea! be liable for any consequential or special damages arising from any delay in delivery. Our on-time percentage is over 99.7%.

Warranties

A Better Idea! warrants that all goods sold are free of any security interest and will make available to you all transferable warranties made to A Better Idea! by the manufacturer of the goods. A Better Idea! makes no other express or implied warranties, and specifically makes no implied warranties of merchantability or fitness for purpose. A Better Idea accepts no liability for the use or misuse of any product distributed and accepts no responsibility for the manufacturer of these products. All products are used at your own risk.

Acceptance

Your submittal of an online order, faxed credit card form, or phone order and/or your signature on our Order credit card form, Order Acknowledgement, or email placement of order is a conditional acceptance by A Better Idea! of your offer to purchase our goods and your acceptance of our terms and conditions. It may contain terms that differ from or add to those contained in your purchase order, should you have one, and to the extent that this is the case, A Better Idea!  hereby expressly conditions its acceptance of your offer on A Better Idea!' assent to the additional or different terms. Your receipt and retention of the goods covered by this invoice shall constitute acceptance of the placed order, or terms, and any such additional or different terms. You and A Better Idea!  agree that any contract hereby entered into has been made and is to be construed to Rhode Island Law.

Transfer of Ownership of Merchandise

All goods become your property at the time they are accepted by the carrier. All goods are custom products and your signature to purchase waives any right of return.

Sales Tax

A Better Idea! is required by law to collect all applicable sales taxes for the state, counties and cities of Rhode Island. Out of state catalog orders may not require sales tax. Companies, individuals and organizations who are exempt from sales tax should provide us with their resale certificate by fax to 401-841-5646.

Cancellations and Alterations to Existing Orders

Once an Order Payment Form is approved, we cannot guarantee our ability to make changes or cancellations to an order. A Better Idea! will make every effort to comply with your cancellation request. If you have already signed your Acknowledgment or Order Charge or Payment Form, there will be a minimum charge of $150.00. (NOTE: Rush Orders cannot be cancelled once order form is received. Work begins immediately. The charge may be greater depending on how much work was completed by the factory up to the time of cancellation. If artwork was received, all artwork preparation, screens, proofing and art time may be charged. Please be advised that our ideas, advice and advertising services ($65 per hour) are not free if you cancel your order. All costs incurred by A Better Idea! will be the responsibility of the customer. Since we are producing custom printed material per your authorization, once artwork has been approved, you order cannot be cancelled and must be paid for in full.  Payment by credit card waives all right of dispute and you must contact A Better Idea to resolve your claim.  By signing our payment authorization form you agree to have read and accepted these terms for your order.

Claims, Adjustments and Returns

If there is a question about your order please contact customer service at 1-401-841-5646 within 48 hours of receipt.  Please have your order number available. WE DO NOT ACCEPT UNAUTHORIZED RETURNS. Any returns must be approved by our customer service department.  If any problem arises, please call customer service at 401-841-5646 ext 205 immediately. If necessary we will issue an RMA number (return material authorization) and provide you with a special shipping address. NO RETURNS WILL BE ACCEPTED WITHOUT A VALID RMA#.  All returns subject to a re-stocking fee of 25%.  If your claim is approved, once goods are returned with a valid RMA and inspected, we will issue credit minus any re-stocking fees where applicable.

Refund Policy
There are no refunds once your order is printed. If you have approved the artwork for your custom order, your order is in production and cannot be cancelled for any reason. This is a custom order and is not returnable. You are responsible for the charges you have authorized by signing our credit card form and you are giving your acceptance of our terms and conditions and agreeing to be bound by our terms. Your signature agrees to have read our terms prior to signing. Any refunds are at the sole discretion of A Better Idea.  Phone, faxed, or emailed cancellations are not applicable. You must receive a cancellation # by phone. All sales are final.

Rush Orders:  (Phone or Fax)

Rush orders may incur rush charges if needed.  You will be advised of charges before placing order. Once your phone or fax authorization is given with a valid credit card number, your order cannot be cancelled unless approved by a manager.  If cancellation of your rush order is approved, the minimum cancellation fee of $150.00 will apply for research, time, artwork and screens. If there is a question about your order please contact customer service at 1-401-841-5646 within one hour of rush order placement.  Please Note:  Rush orders stop all other orders from production and require time and costs to be approved. Please be sure you would like to proceed before placing your RUSH phone or fax order. All orders are final and cannot be cancelled.  If you provide your card details for a RUSH order by phone, please be advised that this is irreversible, and in many cases the art and production happen the same day, making this a FIRM order and no refunds or returns are allowed. We reserve the right to proceed with production on rush orders if you are unavailable or do not reply to inquiries based on required rush ship date.  Please consider this clause when placing any rush order by credit card.

Setup Charge

Unless otherwise specified, each job requires that we prepare art, create film and a screen or print pad for each color and location of the imprint, plus the adjustment of various machine settings. A setup is the same whether the order is for 20 pieces or 20,000 pieces. The fee is applied per additional color, per additional imprint location if your imprint art includes a logo or trademark unless it’s an exact reorder.                                                                                                                                                

Running Charge

Unless otherwise specified, item pricing includes the cost of a single-color imprint in one location. If your order is for more than one color, more than one imprint location or requires a non-standard imprint method; a running charge is applied per additional color, per additional imprint location, per piece.

Overages and Shortages

We try to produce your custom printed order in the exact quantity ordered, but this is not always possible due to quality control efforts and fast running machines. Industry standards are +/- 10% over or under ordered quantity. We will discard unacceptable pieces and ship all acceptable pieces.  We reserve the right to ship and subsequently bill or credit, your charge card or account, for up to 10% over or under 10% of the desired quantity based on quality control.  In most cases exact quantities are shipped.

Website or Catalog Misprints

Specifications may change without notice. We will confirm all details with you if you have questions.

All items offered for sale are subject to availability. Many items in this catalog and web site come from various sources. A Better Idea is, therefore, bound to fluctuating currency exchange rates, making it necessary to occasionally increase prices. In addition some domestic and overseas products may be discontinued without our prior knowledge. Should this apply to your order, we will notify you immediately. We reaffirm our pledge to offer excellent service and the highest quality at the lowest price.

We make every effort to provide you with an error-free website, in the event there is a misprint, we reserve the right to correct copy or pricing to reflect actual current status.  We are not responsible for typographical or pictorial errors.  Although, very rare, pictures are for illustration purposes only and may not be exact.

Copyright Notice

Any artwork or material submitted by the customer will be accepted by the factory as being in complete compliance with all laws regarding trademark, service mark, copyright, right of privacy, patent or similar protection. The customer, by submitting such information, represents that use by the factory will not violate any laws, and A Better Idea disclaims any liability for compliance with such laws in using the customer’s artwork or material. The customer agrees to hold the factory harmless from any damages, costs and/or expenses should they arise as a consequence of the factory’s use of said artwork, copy and other materials.

Copyright
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of A Better Idea or its content suppliers and protected by United States and international copyright laws. We have put forth great effort and expense to compile the content on this site and it is the exclusive property of A Better Idea. All software used on this site is the property of A Better Idea or its software suppliers and protected by United States and international copyright laws.

Trademark Notice

All artwork, designs, and trademarks imprinted on the products displayed in this catalog are reproduced only as examples of the type and quality of the decorated products available from our line of products. They are not intended to represent that the products are either endorsed by, or produced for the owners of the artwork, design or trademark.

Site Pricing

We reserve the right to change prices on the site at anytime. While we make best efforts to keep our site up to date, from time to time actual market conditions may change the price of a product. Pricing on our site is may change monthly depending on in-house availability. We will confirm pricing differences to you before acceptance of order. Credit cards are accepted by phone or fax with a small convenience fee.

Disclaimer

Products and logos shown on this web site appear only to illustrate the basic products and ability to include messages and art on them, but are never intended to suggest that the imprints were designed by A Better Idea!. We accept all copy and other materials submitted by the customer for use by the factory in producing items ordered on the basis that they are submitted in full compliance with all laws regarding trademark, service mark, copyright, etc. We will not accept liability for any infringements.  We cannot and do not control whether listed merchants honor the promotions, discounts, prices or other information listed on the Site. Under no circumstances will A Better Idea! have any liability for any loss or damage caused by your reliance on information obtained through the Site on any offer misrepresented or not fulfilled by a member merchant. It is your responsibility to evaluate the accuracy, completeness or usefulness of any offer, promotion or other information available on or through the Site. You hereby acknowledge that any reliance upon any materials shall be at your sole risk. We cannot and do not control whether listed merchants honor the promotions, discounts, prices or other information listed on the Site.

License and Site Access

A Better Idea grants its users a limited license to access and make use of this site. You are not authorized to download (other than page caching) or modify A Better Idea websites, or any portion of them, except with express written consent of A Better Idea. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools.

Limitation of Liability

IN NO EVENT SHALL A BETTER IDEA, ITS DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, SUCCESSORS OR ASSIGNS OR OTHER REPRESENTATIVES BE LIABLE, WHETHER IN CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE-WHETHER ACTIVE, PASSIVE OR IMPUTED), PRODUCT LIABILITY, STRICT LIABILITY OR OTHER THEORY, TO YOU OR ANY OTHER PERSON FOR ANY DAMAGES (INCLUDING, WITHOUT LIMITATION, ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE OR CONSEQUENTIAL DAMAGES) ARISING OUT OF OR IN CONNECTION WITH ANY USE OF, INABILITY TO USE, OR RESULTS OF USE OF, THIS WEBSITE OR ANY CONTENT ON THIS WEBSITE, EVEN IF A BETTER IDEA OR ITS REPRESENTATIVE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. PLACING ANY ORDER WITH OUR COMPANY BY CHECK OR CREDIT CARD, BY PHONE, FAX, OR ONLINE, INDICATES FULL ACCEPTANCE OF THESE TERMS AND CONDITIONS. IF YOU ARE DISSATISFIED WITH THIS WEBSITE AND THE CONTENT THEREON, OR THE TERMS AND CONDITIONS, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USE OF THIS WEBSITE. IF ANY PORTION OF THIS LIMITATION IS FOUND TO BE INVALID OR UNENFORCEABLE FOR ANY REASON, THEN A BETTER IDEA TOTAL LIABILITY TO YOU SHALL IN NO EVENT EXCEED ONE HUNDRED DOLLARS ($100). SOME JURISDICTIONS PROHIBIT THE EXCLUSION OR LIMITATION OF LIABILITY FOR CERTAIN TYPES OF DAMAGES, IN WHICH CASE THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

A Better Idea! LLC
1151 Aquidneck Ave, Suite 498
Middletown, RI 02842  USA